SIAM HOQUE / TECH ANALYST

IT support by profession. Game development on the side.

At Florida Realtors, I troubleshoot software, browser, and account issues and help customers get back to work. Outside work, I’m building browser games and developing my programming skills.

AT WORK Tech AnalystIN GAME Samisonic1
SAMISONIC1
20-SECOND MINI-GAME

Catch as many signals as you can.

SCROLL TO EXPLORE

Florida RealtorsRemote & in-person assistance

Customer supportClear communication & training

Two playable prototypesPlayable web & 3D prototypes

Programming & ISBachelor’s degree in programming & IS

01 / SELECTED PROJECTS

Things I’m building.

Two games in development. Try them in your browser
or read the source and project notes.

NEXT PROJECT DIRECTION

Next direction: applying Python, automation, and data analysis to the kinds of problems I encounter in technical support.

02 / EXPERIENCE

Technical support at
Florida Realtors.

My work covers remote troubleshooting, Salesforce case documentation, training new employees, and on-site support at conventions.

PROFESSIONAL EXPERIENCE

Florida Realtors

Tech Analyst / IT Support

Several years of experience
Salesforce
Form Simplicity
My Contact Center
TeamViewer
01

Troubleshoot customer issues

Troubleshoot Windows, software, browser, account, hardware, and networking issues. Guide customers through practical steps using clear, accessible explanations.

02

Provide remote support and document cases

Provide remote technical support, document issues and troubleshooting steps, and manage cases in Salesforce to maintain context throughout the support process.

03

Train new employees

Train new employees on support workflows and communicate with non-technical users, translating technical details into actions they can understand.

04

Support conventions and expos

Provide in-person technical assistance at Florida Realtors conventions and expos, help customers directly, and assist with technology booth setup.

03 / ABOUT ME

Outside the support queue.

I work with people who need their technology to work, even when they don’t know what has gone wrong. Explaining the next step clearly is a large part of my job.

I have a bachelor’s degree in Computer Programming and Information Systems. I’m using personal projects to return to programming and work toward software and web development roles.

Online, I go by Samisonic1. I enjoy games, so I started building my own: Lanebreak for card mechanics and turn logic, and Aydin for 3D movement, cameras, and interactions.

EDUCATIONBachelor’s degree

Computer Programming and Information Systems

EDUCATION & COURSES

What I’m studying.

Python fundamentals completed.
Now working on AI application development.

COMPLETED · MAY 3, 2026

The Legend of Python

Codédex

Variables, control flow, loops, lists, functions, classes, objects, and modules. The course includes two expert-reviewed projects and 50+ hours of hands-on coding.

IN PROGRESS

Associate AI Engineer for Developers

DataCamp career track

Completed coursework:

  • Working with the OpenAI API
  • Prompt Engineering with the OpenAI API

Currently studying: Working with Hugging Face.

Completed guided project: Planning a Trip to Paris with the OpenAI API. Used Python to structure chat messages, send API requests, and keep conversation history.

Coursework and a guided project; the career track is still in progress.

04 / SKILLS

At work and
in my projects.

My support tools are part of my day-to-day work.
My development experience comes from personal projects.

PROFESSIONAL EXPERIENCE

IT & technical support

  • Windows & software troubleshooting
  • Browser & account support
  • Hardware troubleshooting
  • Networking fundamentals
  • Remote & in-person support

PROFESSIONAL EXPERIENCE

Tools & communication

  • Salesforce case management
  • Form Simplicity
  • My Contact Center & TeamViewer
  • Technical documentation
  • Customer support & employee training
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DEVELOPING THROUGH PROJECTS

Programming & web

  • Python & JavaScript
  • HTML & CSS
  • Responsive interfaces
  • Debugging & application state
  • Three.js & interactive systems

Learning roadmap Git/GitHub workflows · API integration · Python automation · Data analysis

05 / CAREER FOCUS

Where I’d like
to work next.

I’m looking for IT and application support opportunities, along with junior development roles where I can build on my programming background.

EXPERIENCE-ALIGNED

IT Analyst · Technical Support Analyst · Systems Support · Application Support · Technical Analyst

GROWING TOWARD

Junior Software Developer · Junior Web Developer · Front-End Developer · Entry-Level Data Analyst

06 / PROFESSIONAL PROFILE

The experience.
On one page.

Download my resume as a PDF.

Download Resume Resume · PDF

07 / SAY HELLO

Let’s talk.

Hiring for IT support or a junior development role?
Email me with a few details about the opportunity.

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